Terms & Conditions

What is coobi care?

coobi care is an app that is used as a digital, software-based support tool for treatment support, aftercare, and information and behavioral support for patients with addiction disorders and is offered by us, Stigma Health GmbH, Barmbeker Str. 33, 22303 Hamburg, Germany, represented by the Managing Director (hereinafter also referred to as "Provider") as an app as well as a linked, secure dashboard function via the website for treating therapists. In addition, a corresponding website with any associated sub-domains is operated at www.coobi.health.

In the present case, coobi is offered by an aftercare facility for addiction disorders. In this case, coobi is offered by the facility within the framework of the treatment and care contract concluded with it.

What can coobi care do?

The coobi care app is a digital, software-based support module that is used within the framework of a blended-care model (combination of psychotherapy and online-based app content) as a supplementary tool for aftercare and therapy support for you as a rehabilitant with addiction disorders. The goal of the app is to promote sustainable abstinence, prevent relapses, and provide you as a user with targeted support in crisis situations. In addition, the coobi care app offers you a multifunctional combination of a user-friendly overview of your health parameters such as sleep, stress, and activity, which you can add to the app using a wearable, and interactive modules for a confident and self-motivated approach to triggers. In acute craving phases, the coobi care app supports you with strategies and exercises.

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Who can you contact?

If you have questions about our app or technical problems with it or with our website, you can contact our support service by phone at +49 30 509 318 65, by email at info@coobi.health, or via the contact form on our website at https://www.coobi.health/kontakt.

For questions about the services of your treatment and care contract, please contact your aftercare facility.

If any term used by us in these provisions is unclear to you or if you have questions about these provisions or our service offering, you can contact us at any time. Simply write us an email at info@coobi.health.

Note: For better understanding of the following provisions, we will provide you with a brief summary at the beginning of each section about what is regulated there. Please note that these summaries are for clarity purposes only and as such have no legally relevant explanatory content. You can recognize the sections by the fact that they are numbered in ascending order.

1. Subject Matter and Scope of Application

This section defines what these General Terms and Conditions apply to.

The following provisions relate to our entire service offering, which you can access at www.coobi.health and any associated sub-domains or linked stores, and are intended to regulate the contractual relationship between you and us, Stigma Health GmbH, Barmbeker Str. 33, 22303 Hamburg. They apply to the use of the services as a patient or as a therapist.

Deviating provisions will generally not be recognized by us, subject to express consent regarding their validity in text form (e.g., by letter).

You can access and download the current version of the currently valid provisions at any time at https://www.coobi.health/terms-conditions.

2. Our Service Offering

This section explains which services we offer you and what you need to consider in this context.

The service offering is provided in the name and on behalf of your aftercare facility. coobi only acts on behalf of this facility. The core component of our service offering is the provision of use of the coobi care app to support the user as a patient in the withdrawal or detoxification from addiction disorders. The patient's therapist can access their patients' data via the dashboard function.

coobi care is a digital, software-based support module. We ourselves expressly do not provide treatment recommendations, nor do we make diagnoses. The doctors or therapists working in your clinic or aftercare facility are responsible for your treatment as well as findings and subsequent diagnosis.

The coobi care app is offered in German and English and can be downloaded to your device via the App Store or Google Play Store.

We inform you as a user that the use of the coobi care app is expressly not suitable in the following cases and must not be used by you:

Acute suicidality

F10.3/4-F19.3/4 Unsuccessful withdrawal (acute withdrawal syndrome)

F20-F29 Schizophrenia,

schizotypal or delusional disorder

acute detoxification (unless otherwise discussed with a doctor beforehand)

The use of the coobi care app is only possible through registration with an access code. You will receive the access code with a correspondingly defined usage period from your clinic or aftercare facility. There is also the possibility that after the usage period underlying the code expires, you can extend the usage period by purchasing a new access code yourself as a contractual partner through a corresponding contract conclusion.

After successful registration, the therapist receives the opportunity to access a dashboard via a website-based access in order to view the data of linked registered patients as well as the individual entries in the coobi care app.

Important Note: If you have thoughts or even concrete plans to end your own life, the coobi care offering is not suitable for you. Should such thoughts arise during the use of our offering, you must immediately consult a doctor or psychotherapist or immediately contact the telephone counseling service (telephone number: 0800 111 0 111), the German Depression Help (www.deutsche-depressionshilfe....), or the known emergency numbers such as the police (110).

We reserve the right to adapt our service offering at any time with effect for the future and to optimize it according to the needs of our users. The permanent existence of certain offerings therefore cannot be guaranteed by us. We will inform you about an adaptation of our service offering with reasonable advance notice.

3. Contractual Relationship

This section explains how and when a usage contract is concluded between you and us on the basis of these provisions.

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The use of our coobi care app is only possible with the conclusion of a valid usage contract using an access code on the basis of these provisions.

The use of the coobi care app may only be used by natural persons whose use of the offerings can be attributed neither to their commercial nor to their independent professional activity (consumers).

The access code will be transmitted to you via your clinic or aftercare facility for the use underlying this provision and is valid for the correspondingly defined usage period.

In addition, a wearable for recording your vital data in the app can be made available to you via your clinic or aftercare facility.

However, a prerequisite for concluding the usage contract is prior registration of a user account by you in our app. Registration is carried out using the access code made available to you by entering the full name, a valid email address, the telephone number, and choosing a password. You will then be redirected to create a username and password for your user account.

After successful registration, further setup of the user account takes place within the app through the activation of biometric authentication and creation of a PIN code for the purpose of securing access to your user account.

For further setup and personalization of the user account, the following data is also requested:

Gender (m, f, d, no information)

Age group (e.g., 18-25 years),

Type of addiction (e.g., alcohol, cocaine, etc.),

Goal of therapy (e.g., abstinence, reduction) (optional),

Date of last substance use (optional)

Previous therapy (e.g., self-help group, inpatient rehab, etc.) (optional)

Area of pre-existing conditions (e.g., mental problems, cardiovascular diseases, etc.) (optional)

Contact for difficult times (specification of a name that will be reminded of in the app) (optional)

Activation of notifications

Finally, the wearable used is linked with the coobi care app through the setup of the wearable and the linking of the separate wearable connect account with the coobi care app.

Please note that you must confirm to us by checking a box in the check box provided for this purpose during registration that you have read and accept these provisions as well as our privacy policy. Furthermore, you must expressly declare your consent to the processing of your personal data for the intended purposes.

Only the necessary data is collected from the therapist to enable clear registration and assignment for viewing the data.

A usage contract is concluded at the latest when we activate the user account (contract conclusion).

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4. Prices and Payment Processing
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This section explains how the prices of our service offering are structured and how payment processing works.

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The paid access codes are provided to you via your clinic or aftercare facility in order to register for the coobi care app and be able to use the coobi care service offering. The use is free of charge for you in this context.

You also have the option to purchase your own access code, for example, to extend the usage period for the coobi care app after an access code expires.

You can find the prices and payment methods for self-purchased access codes on our website.

All prices include statutory value-added tax.

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5. User Rights

This section informs you how our service offering may be used by you.

We grant you, for the duration of the usage contract, a non-exclusive, non-transferable, revocable, and limited right to use the coobi care app services. This right exclusively includes the use of the provided functionalities within the framework of the intended usage context and under the conditions set forth in these Terms and Conditions.

You are not authorized to transfer, rent, lease, sell, or otherwise transfer the usage right granted to you for the coobi care app to third parties. Any use of the coobi care app that goes beyond the usage right granted here is prohibited.

You undertake not to manipulate, decompile, reverse-engineer, or otherwise alter, modify, or adapt the coobi care app and the associated software. You are expressly prohibited from extracting the source code or algorithms of the coobi care app or using them in a form not expressly covered by the usage license. Any attempts to impair the functionality of the coobi care app, in particular to spread viruses, malware, or other harmful software, or to manipulate the underlying technology, will result in immediate termination of the usage right as well as the usage contract.

In the event of a violation of these terms of use, we reserve the right to block your user account for the coobi care app and access to our service offerings and, if applicable, to assert claims for damages against you.

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6. User Obligations

This section explains which obligations you have as a user of our service offering.

You undertake to use the coobi care app exclusively in accordance with the provisions underlying this provision as well as applicable laws and regulations. Use of the coobi care app for illegal or impermissible purposes is prohibited. The user is obligated to use all functions of the app made available in accordance with the established terms of use and exclusively according to their intended purpose and to use them within the framework of this provision.

You ensure that you provide truthful, complete, and current information when registering as a user for the coobi care app. You are responsible for maintaining the confidentiality of your access data and for all activities carried out under your user account. Unauthorized access or disclosure of access data to third parties must be avoided.

You undertake to use the content provided in the app only within the framework of these provisions and in consideration of applicable copyrights. Copying, distributing, or otherwise unauthorized exploitation of content is prohibited.

You are obligated to ensure that your own content that you upload or create in the app does not violate the rights of third parties and does not contain any criminal, offensive, or otherwise impermissible content.

You also ensure that your vital data transmitted by the wearable (e.g., heart rate, steps, sleep data) is fed into the app truthfully and unchanged. You may not manipulate, falsify, or otherwise alter this data so that a realistic and appropriate representation of your vital data and optimized use of the coobi care app in this regard can be ensured. Purely technical transmission errors by the wearable are excluded from this.

You agree to accept and install regular updates and changes to the coobi care app to ensure the security and functionality of the app.

You are responsible for providing and safely operating your device and internet connection, which are required for using the app. We have no influence on the functionality of your device, your wearable used, or your internet connection.

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7. User Data
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This section explains that we collect personal data from you within the meaning of the General Data Protection Regulation and process it, and shows you where you can find further information about this.

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We collect and use personal data within the meaning of Art. 4 No. 1 of the General Data Protection Regulation to initiate and process the contractual relationship with you. In this context, we act as a processor for your facility.

Personal data according to Art. 4 No. 1 GDPR General Data Protection Regulation is all information that can be assigned to a specific person (this includes, for example, your name, address, or telephone number).

In the context of using the coobi care app, it may be necessary for personal data to be processed by additional third parties (hereinafter also referred to as "processors") on our behalf as the controller. This processing is carried out exclusively in accordance with the contractual agreements and the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).

As the client, we ensure that the required data processing agreement in accordance with Art. 28 GDPR has been concluded with the processors to ensure the security and protection of personal data. The processor is obligated to process the data exclusively according to our instructions and only for the contractually defined purposes.

You can find details about the use of and our handling of your personal data in our privacy policy at any time. You can access and download this at any time at https://www.coobi.health/datenschutzerkl%C3%A4rung

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8. Warranty Rights, Guarantees, and Availability

This section explains which rights you can invoke in the event of defects and provides you with information regarding any guarantees offered (including with regard to the availability of our application).

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We are liable for material and legal defects exclusively in accordance with the applicable statutory provisions.

We clarify and expressly do not warrant that the use of our service offering will actually lead to the maintenance of abstinence, a health improvement, or an increase in physical and mental well-being. Through the use of the coobi care app in its supporting function, we do not owe any specific success.

We also clarify and expressly do not warrant that the use of the coobi care app replaces medical treatment or creates any kind of findings or diagnoses. The medical and therapeutic treatment of you as a user remains exclusively the sole responsibility of the respective clinic or aftercare facility.

We generally do not provide any guarantees. If, exceptionally, guarantees are advertised by us, the details can be found in the respective guarantee conditions that we have made available to you in text form before conclusion of the contract.

We will inform you with reasonable advance notice about planned maintenance work on our servers and/or the coobi care app software and any associated downtime.

9. Right of Withdrawal

This section informs you – as a consumer within the meaning of § 13 BGB – about your statutory right of withdrawal and its consequences. Your right of withdrawal does not apply without restrictions, but can also be excluded in whole or in part under certain conditions.

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Right of Withdrawal:
You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is 14 days from the day of contract conclusion. To exercise your right of withdrawal, you must inform us as the provider by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of this right of withdrawal before the withdrawal period expires. Your right of withdrawal expires prematurely if we have completely provided the service for use and have only begun to perform this service after you as a consumer have given your express consent and at the same time confirmed your knowledge that you will lose your right of withdrawal upon complete fulfillment of the contract by us.

Consequences of the Right of Withdrawal:
If you withdraw from this contract, we must refund to you all payments that we should have received from you, immediately and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you. In no case will we charge you fees for this refund. If you have requested that the usage service begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you informed us of the exercise of the right of withdrawal with regard to the contract, compared to the total scope of the usage service provided for in the contract. If our service provision has been free of charge for you so far, then you have no claim to a refund from us.

• End of Withdrawal Instructions -

Model Withdrawal Form:

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods: _____________ () / the provision of the following service: _______________ ()

Ordered on ___()/received on:():

Name of consumer(s)____________________________

Address of consumer(s) __________________________________

Signature of consumer(s) __________________________________

(only for notification on paper)

Date __________________________________

(*) Delete as applicable

You can send your withdrawal either by post to

Barmbeker Str. 33, 22303 Hamburg, Germany

or by email to service@coobi.health.

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10. Termination

If you no longer wish to use our service offering, you will find out here how you can terminate. You will also find out when we can terminate the contract with you.

These provisions and the contract are based on the usage period of the access code made available to you or for an indefinite period if you have purchased an extended access code yourself. The above usage period applies unless the contractual relationship is terminated by you or us.

You have the right to terminate the usage contract at any time with a notice period of one (1) month to the end of the respective month in your user account. Unless either party terminates, this usage contract generally ends automatically after the usage period expires. If you have purchased an extended access code, the contract will automatically be extended by one additional calendar month unless it is terminated in accordance with the provisions of this section.

We have the right to terminate the contractual relationship with you if you repeatedly violate the provisions of these terms and do not cease the violation despite a request from us. In addition, we have the right to terminate the contractual relationship with you if, despite a reminder, you are in default with your payment obligations or if you use the coobi care app contrary to the contract and its intended purpose. In such a case, you remain obligated to pay the agreed fees until the end of the contract term.

The right to extraordinary termination for good cause remains unaffected by the preceding statements.

In the event of termination, you will lose access to the use of the coobi care app at the time the termination becomes effective. Amounts already paid for unused services will not be refunded unless we as the provider are legally obligated to refund.

11. Liability

This section informs you about the extent to which we are liable to you.

In the event of liability

under the Product Liability Act,

in cases of intent or fraudulent misrepresentation,

in cases of gross negligence,

for injury to life, body, or health,

in the event of assumption of a guarantee by us as the provider,

in the cases of § 288 para. 6 sentence 1 BGB, and

in all other cases of mandatory statutory liability,

we and the facility are liable to you in accordance with the statutory provisions.

Furthermore, we are liable to you in the event of culpable breach of essential contractual obligations (so-called cardinal obligations) in accordance with the statutory provisions for damages. Cardinal obligations in this sense include all obligations whose breach would endanger the achievement of the purpose of the contract as well as those obligations whose fulfillment makes the proper performance of the contract possible in the first place and on whose compliance you as a user may regularly rely. If the breach of cardinal obligations is only slightly negligent and does not result in injury to life, limb, or health, your claims for damages are limited in amount to the typical foreseeable damage.

We assume no liability whatsoever for services of third parties identified as such, who are neither our legal representatives, employees, nor vicarious agents. If these services are provided on the basis of a contract with you, reference is made to the respective contractual conditions of the respective third-party provider with regard to liability. In particular, we are not liable for damages arising from incorrect or false data sets or incorrect treatment by a service provider. Only the respective service provider is responsible to you for this.

Any existing statutory liability privileges remain unaffected by this limitation of liability.

To the extent that our liability as a provider is limited or excluded according to the above provisions, this limitation of liability also applies to the personal liability of our legal representatives, employees, and vicarious agents.

No change in the burden of proof to your disadvantage is associated with the above provisions.

Your claims for damages expire within the statutory limitation periods from the statutory commencement of the period.

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12. Modelproject

The services for you are part of a model project with the German Pension Insurance (DRV) and Martin Luther University Halle-Wittenberg. In this section, we inform you about the legal framework of this pilot project.

The data from your use of coobi will be exchanged in pseudonymized form with the University of Halle and with the DRV. The University of Halle will prepare an evaluation based on this data regarding the use and effects of coobi care.

You consent to the processing of the personal data collected during your use of coobi care in pseudonymized form and to its evaluation for scientific research purposes, particularly within the framework of the pilot project. Tracing back to your person is excluded.

Within the framework of the pilot project, there is the possibility that we will provide you with a wearable as a loan device for the duration of your participation. The distribution is carried out by your aftercare facility on our behalf.

Your aftercare facility is exclusively responsible for the distribution of the devices and is not responsible for the return, functionality, or any damage to the device.

The wearable is provided to you free of charge as a loan device. You are obligated to handle the device with care and to return it to us after the end of the aftercare phase within the deadline communicated to you using the return envelope provided by us.

13. Final Provisions

This section regulates various points that are relevant to the contractual relationship between you and us.

The language available for concluding a contract with you is German. However, we reserve the right to offer additional contract languages in the future. If we already offer several contract languages at the time of contract conclusion with you, the German language version of these provisions is authoritative in the event of contradictions.

For all disputes arising from or in connection with a contract concluded on the basis of these provisions, German law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction for all disputes arising from or in connection with an agreement concluded on the basis of the present provisions is, unless the statutory requirements and provisions are contrary, our registered office.

The place of performance for all contractual obligations arising from or in connection with an agreement concluded on the basis of the present provisions is our registered office (determination of place of performance).

Since you are a consumer within the meaning of § 13 BGB, we are obligated to inform you of the existence of the EU Commission's online platform for dispute resolution (OS platform). This platform is intended to be used for the settlement of disputes between businesses and consumers without the need to involve a court. The EU Commission is responsible for setting up the OS platform. You can access the OS platform via the following link: https://ec.europa.eu/odr. We inform you that we are neither willing nor obligated to participate in such a dispute resolution procedure.

The contract text, as well as these provisions, will be stored by us and can therefore be made available to you subsequently at a later time (contract text storage). Changes to these provisions require text form. This also applies to changes to this clause.

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14. Amendment of These Provisions

This section explains how we inform you about planned changes to these General Terms and Conditions of Use and points out your right to object associated with such changes.

We reserve the right to amend these provisions with effect for the future in order to respond appropriately to changes in legislation, changes in case law, or changes in economic circumstances. An intended amendment to these provisions by us will be communicated to you in good time and the specific amendment will be made available as full text.

An amendment to the present provisions only becomes effective if you do not expressly object to it, i.e., in writing (e.g., by email or letter), within 4 (in words: four) weeks after receipt of our notification of the intended amendment.

We will also expressly point this out to you again in the notification. Please note that your objection entitles us to terminate agreements concluded with you on the basis of these provisions within a reasonable period.

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Version 3.0, updated on 09.10.2025